Shipping policy

SHIPPING

We currently have a limited staff. Orders are taking longer than usual and we appreciate your patience during this time. Depending on the availability of the item, your order coils ship out within 48 hours from your purchase date. Larger pieces that have lead times will be posted in the item description on this site. If anything were to change, we will contact you.

Expedited orders will be processed and shipped out same day when placed by 12:00 p.m. PT.

How long does it take my order to arrive? Can it be expedited?
At checkout, you have the option to choose your carrier and approximate arrival time

Unfortunately, we cannot ship to P.O. Boxes.

Does Universal Pilates Machine ship internationally?
Yes. Universal Pilates Machine will do all we can to get you the best shipping rate possible

International Shipping
Universal Pilates Machine is not responsible for import taxes, customs and/or fees. Every country has its own shipping rules and regulations that restrict certain items. Please take some time to refer to the list of items restricted by your country before placing your order. If you decide to refuse a shipment, Universal Pilates Machine will not grant refunds of any kind. Universal Pilates Machine cannot be held responsible for packages held in customs, customs duties/taxes owed or any delays associated with the process. For international orders, we strongly recommend the Flat Rate DHL Express or USPS Priority options so that your package can be tracked and delivered with confidence.

Flat Rate International Shipping and how it's calculated
We offer flat rate shipping for our international customers as well! If your order is between 0.1 - 2.0 lbs, you will qualify for our Flat Rate DHL Express (2-5 Business Days) service. This service comes with tracking and up to $100 of insurance. If your order is 5.1 pounds and over you will have other options. Shipping prices are based on the weight of your order and will be automatically calculated before you check out, so you'll know exactly how much you'll be paying before finalizing your order. Prices are set by the carrier, and you'll see all of the shipping options listed in the shopping cart when you are ready to check out. Just enter your city and country into our shipping estimator. Remember, international shipments do not include import and customs tax that you may incur once the package arrives in your country.